warranty provision
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Difference between warranty and guarantee
The warranty period is the legally prescribed period within which the buyer of a product may notify a defect that
The warranty covers all
Defects that were already present at the time of delivery, even if they are only discovered later.
Guarantees are a voluntarily granted promise that goes beyond the mere warranty that the
delivered goods retain a certain quality over a certain period of time. Of course, the warranty
The consumer’s statutory rights are not affected by the guarantee
not restricted.
Your legal rights (such as subsequent performance, withdrawal, reduction or compensation) are protected by a
Warranty not limited!
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warranty periods
The legal regulations regarding warranty periods are quite complicated in Germany. Please note §6
our terms and conditions. As a rule, the warranty period for new goods is 24 months. The warranty period for
We generally contract for the sale of used goods to 12 months if the buyer is a consumer and
excluded if the buyer is an entrepreneur. Certain claims for damages are excluded from this shortening of the deadline
However, this is excluded. Please note §6 of our terms and conditions.
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MIT-Ganz dealer guarantee
Many of our used notebooks come with a MIT-Ganz dealer warranty.
With the MIT-Ganz dealer guarantee we are
(MIT-Ganz KG, Schweriner Str. 8, 19067 Cambs) is the guarantor. Our dealer guarantee includes the free
Repair of all damage not caused by force except for the natural, expected wear and tear of
Wear parts. You can find out which wear parts are not covered by the guarantee in the product description
For notebooks, for example, only the battery is considered a wear part. The transport costs in the event of a warranty claim will be borne by us.
will be borne proportionately for the return shipment to the buyer. (In the case of warranty claims, however, you will not incur any
transport costs)
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manufacturer's warranty
Some of our products are offered with a manufacturer's guarantee. Important explanations follow:
Acer manufacturer warranty:
The guarantor is: Acer Computer GmbH, Kornkamp 4, 22926 Ahrensburg, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the bottom. With the Acer manufacturer warranty, Acer guarantees that the purchased
Hardware Product will be free from defects in material and workmanship under normal use during the warranty period.
On the page http://www.acer.de/ac/de/DE/content/service-contact you can find current telephone numbers for warranty inquiries
and find technical advice from this manufacturer.
Acer warranty terms and conditions (PDF).
Apple manufacturer warranty:
The guarantor is: Apple Distribution International, Hollyhill Industrial Estate Hollyhill, Cork, Republic of Ireland.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the bottom. With the Apple manufacturer warranty, Apple guarantees that the purchased
Hardware Product will be free from defects in material and workmanship under normal use during the warranty period.
On the page http://www.apple.com/de/contact/ you can find current telephone numbers for warranty inquiries and technical
Find advice from this manufacturer.
Apple Warranty Terms (HTML) .
Fujitsu manufacturer warranty:
The guarantor is: Fujitsu Technology Solutions GmbH, Mies-van-der-Rohe-Straße 8, 80807 Munich, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the bottom. With the Fujitsu manufacturer's warranty, Fujitsu guarantees that the purchased hardware product is free from defects in material and workmanship under normal use during the warranty period. On the page http://ts.fujitsu.com/support/servicedesk.html you can find current telephone numbers for warranty inquiries
HP Compaq manufacturer warranty:
The guarantor is: Hewlett-Packard GmbH, Herrenberger Str. 140, 71034 Böblingen, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the bottom. With the HP manufacturer's warranty, HP guarantees that the purchased
Hardware Product will be free from defects in material and workmanship under normal use during the warranty period.
On the pages http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=de&dlc=de&docname=c00831953&lc=de you can
Check the warranty status of your device. Here you will find instructions from the manufacturer on how to find the serial number of your
device.
On the page http://www8.hp.com/de/de/contact-hp/contact.html you can find current telephone numbers for warranty inquiries
and find technical advice from this manufacturer.
Intel manufacturer warranty:
The guarantor is: Intel GmbH, Dornacher Strasse 1, 85622 Feldkirchen, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. To assert the guarantee, our commercial invoice and the
The product type and serial number printed on the product is required. For the Intel manufacturer's warranty
Intel warrants that the hardware product purchased will, under normal use, be free from defects in material and workmanship for the duration of the warranty period.
Material and workmanship are free from defects.
On the page http://www.intel.com/p/de_DE/support/warranty/statuscheck you can check the warranty status of your Intel product
check.
On the page http://www.intel.com/p/de_DE/support/contactsupport you can find current telephone numbers for warranty inquiries
and technical advice from this manufacturer, as Intel prefers to provide warranty services through the dealers
We recommend that you contact us first for warranty queries (Tel. 0251-203188760 or email to
Intel Solid State Drive Warranty Terms (HTML) .
Lenovo manufacturer warranty:
The guarantor is: Lenovo (Deutschland) GmbH, Gropiusplatz 10, 70563 Stuttgart, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. To claim, only the "Type" number and
the serial number of the device is required. You will find both numbers on a sticker on the housing of the device,
mostly on the bottom. With the Lenovo manufacturer warranty, Lenovo guarantees that the purchased hardware product
is free from defects in material and workmanship under normal use during the warranty period.
At www.lenovo.com/warranty you can:
-Check the warranty status of your device
-Find Lenovo Service Providers near you
-Find contact details of International Warranty Service (IWS)
-Get support for IdeaPad and IdeaCentre
For general technical advice on Lenovo products, please contact Lenovo Customer Service at:
01805-253558 (14 cents / min from the T-Com landline, mobile phone charges significantly higher). For Lenovo
For product information you can call 0800-5511330.
Lenovo Warranty Terms (PDF)
Plextor manufacturer warranty:
The guarantor is: PLDS Netherlands bv, Hoevenweg 13, 5652AW Eindhoven, Netherlands.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. To assert the guarantee, our commercial invoice and the
The type and serial number of the product printed on the product is required. For the Plextor manufacturer's warranty
Plextor warrants that the hardware product purchased will, under normal use, be free from defects in material and workmanship during the warranty period.
Material and workmanship are free from defects.
You can submit warranty inquiries and
technical advice from this manufacturer. If you would like to receive information about the Plextor warranty by telephone,
Please contact LapStore customer service (Tel. 0251-203188760).
Plextor Warranty Terms (HTML)
Samsung manufacturer warranty:
The guarantor is: Samsung Electronics GmbH, Am Kronberger Hang 6 65824 Schwalbach, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the top. With the Samsung manufacturer warranty, Samsung guarantees that the purchased
Hardware Product will be free from defects in material and workmanship under normal use during the warranty period.
On the page http://www.samsung.com/de/info/contactus.html you can find current telephone numbers for warranty inquiries and
find technical advice from this manufacturer.
Samsung Warranty Terms (HTML)
Sony manufacturer warranty:
The guarantor is: Sony Europe Limited, German Branch, Kemperplatz 1, 10785 Berlin, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the bottom. With the Sony manufacturer warranty, Sony guarantees that the purchased
Hardware Product will be free from defects in material and workmanship under normal use during the warranty period.
You can check the warranty status of your device on the website http://www.sony.de/support/de/warranty.
On the page http://www.sony.de/support/de/contacts you can find current telephone numbers for warranty inquiries and
find technical advice from this manufacturer.
Sony warranty conditions for tablets (PDF)
Sony Warranty Conditions for Other Products (PDF)
Toshiba manufacturer warranty:
The guarantor is: Toshiba Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. In addition to our commercial invoice,
the type and serial number of the device is required. You will find both numbers on a sticker on the housing
of the device, usually on the bottom. With the Toshiba manufacturer's warranty, Toshiba guarantees that the purchased
Hardware Product will be free from defects in material and workmanship under normal use during the warranty period.
To claim the Toshiba warranty, please visit http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/
Address and telephone number of the nearest Toshiba service center.
Toshiba warranty conditions (PDF)
Transcend manufacturer warranty:
The guarantor is: Transcend Information Trading GmbH, Flughafenstraße 52b, 22335 Hamburg, Germany.
The duration and geographical scope of the guarantee can be found in the respective
Product description. If no geographical scope is specified in the product description, the
Guarantee protection for the territory of the Federal Republic of Germany. To assert this, our commercial invoice may be
the type and serial number of the product is required (for particularly small products such as USB memory sticks
This manufacturer sometimes refrains from providing serial numbers to its products.) The Transcend
Manufacturer Warranty Transcend warrants that the purchased hardware product will be free from defects in material and workmanship during the warranty period.
is free from defects in material and workmanship under normal use.
On the page http://www.transcend.de/impressum.asp?Func1No=14 you can find current telephone numbers for warranty inquiries
and find technical advice from this manufacturer.
Transcend Warranty Terms (HTML)
To obtain manufacturer warranty services for devices purchased from us, you can also contact us instead of
Please contact the manufacturer directly. Please contact our service team or call us: 03866-
8280452.
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Recommended approach
With manufacturer warranty
In the event of a warranty claim that is still covered by the manufacturer's warranty, please contact the manufacturer of your
Hardware. You can find the relevant contact addresses in your documentation, on the manufacturer’s website or
further up in the text under point 4.
With MIT-Ganz guarantee
Please contact us in all warranty cases before shipping. This will enable us to take the necessary steps
in order to achieve the quickest and best possible warranty processing.
